Terms and Conditions
TERMS AND CONDITIONS OF MEMBERSHIP - 12 MONTHS PAID IN FULL ADVANCED
Welcome to the Expressions membership. We aim to provide facilities and services, which meet and
exceed your expectations. If at any time you feel we have failed to meet these standards, please do not
hesitate to contact a member of our team, or complete a customer comment feedback form.
Every effort will be made to ensure your visit to the centre is a pleasant one.
Conditions of Use
Cancellation and Financial Terms
1.This membership package is offered for a fixed term of 12 months. Membership fees must be paid in advance, with all fees paid by the date on which membership commences.
2. Members joining in person at the centre are not entitled to a cooling off period.
3. Your membership will commence from the date of signing the membership contract, the following terms are applicable from this date.
4 The 12 Months Advanced membership ceases at the end of the Fixed Term unless the member renews the membership and pays further Membership fees before the Membership renewal Date specified on the Membership Application. The Company reserves the right to increase the Advanced Payment Membership Fees at the conclusion of each Fixed term.
5. In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period (up to a maximum of 6 months). This request must be made to the centre manager at the centre at which you joined in writing, stating the reason for the freeze and including supporting medical evidence. Once processed you will receive confirmation of the freeze period - this must be retained as proof. We will extend your membership period by the number of full calendar months your membership has been frozen for. We reserve the right to decline your application.
6. During the Fixed term, you can transfer your membership to a friend or relative who can then take over the remainder of your existing membership term. A nominal administrative Charge of £25 for the transfer will be made to the new member. Please contact the centre for a transferral form.
7. A member may not cancel an Advanced Payment Membership. In any event the Company will not refund Membership Fees.
8. The company will contact the member a minimum of 14 days prior to the expiration of the fixed term and will offer the member the opportunity to renew the membership. It is the member’s responsibility to inform the centre of any changes to your personal and contact details including address, telephone number and email address so that such communications may be made.
9. Parkwood Community Leisure reserve the right to adjust or amend the terms and conditions as necessary without prior notice.
Members are requested to adhere to the terms and conditions of use. These may vary from time to time within the centre of choice.
10. We reserve the right to cancel a membership at our sole discretion and without paying compensation.
Usage Terms
11. All members are required to show their membership card at reception, or swipe through the fast track access point on arrival
at the centre. Members may be refused free entry into Expressions activities without a valid card. A photograph will be required upon joining for identification purposes, those joining online will also be required to have a photograph taken on their first visit.
12. Membership cards are non-transferable and must only be used by the registered cardholder. Only the cardholder can make bookings.
13. There may be small charge to replace lost or stolen membership cards.
14. Certain activities under the Expressions membership require advanced booking to guarantee availability. Members are permitted to book up to 14 days in advance *local variations apply, please see joining pack for further information.
15. Failure to attend a class after reserving a place may lead to a charge equivalent to the non-member rate being applied to your account or limitations placed on your advanced booking rights. Cancellation of reserved sessions is permitted without charge, when made at least 24 hours in advance of the activity start time.
Data Protection
16. Unless specified on your registration form, by taking out an Expressions membership you are agreeing to be contacted by
Parkwood Leisure, Subsidiary Companies and Partners. In order to keep members up to date with promotions and support services, Parkwood Leisure, Subsidiary Companies and Partners may email customer communications on an ad hoc basis - on occasions a third party may be used. Members email addresses will not be shared with third parties for promotional purposes of external goods or services.
Facilities
17. We reserve the right to withdraw all or any part of our facilities for short periods of time to carry out routine maintenance and for exhibitions/events. Members will be given advance warning of these times and no refunds will apply in these circumstances provided they occur no more than 10 times in any 12 month period. If other circumstances occur that are beyond our control, and
require the closure of the whole or part of the facility (e.g. gym/swimming pool) for more than 1 day in any 6 month period, your membership may be transferred to an alternate venue in the first instance. Where an alternate venue is not available your membership will be extended by the period of the closure. If such a closure persists for more than 14 consecutive days, you will be given the opportunity to cancel your membership and obtain a refund for the unexpired Term.
18. Parkwood, Subsidiary Companies and Partners reserve the right to amend the service provided as part of the membership, giving a minimum notice period of 1 month..
Health and Safety
19. Prior to using any fitness equipment new members are required to undertake a supervised induction with a member of the Expressions fitness team; these inductions should be booked in advance. Equipment and facilities must be used in a safe manner and in accordance with training or guidance given by a qualified member of staff or relevant signage; no equipment or facilities should be used if guidance or training has not been received. Facilities` users are responsible for their own health and safety and should conduct their activities in a safe manner at all times so as to not impact on the health and safety of themselves or others when on the premises.
20. Booking times for all Expressions activities must be adhered to for Health and Safety reasons. As a result, if you attend at a later or earlier time than booked you may be refused entry.
21. We accept no liability for lost or stolen goods whilst on our premises unless as a direct result of our negligence. Property stored
in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and we will not accept liability for loss or damage to them.
Local Conditions
22. Members must comply with conditions of use displayed throughout the centre relevant to each activity.